Privacy Policy

Central Vet Midwater respects the privacy of clients and is committed to handling personal information responsibly.

Information we may collect

We may collect information when you contact the practice, place an order, request delivery or repeat products, join a reminder list, submit a form, communicate by WhatsApp or email, or interact with the website.

This may include your name, contact details, delivery address, pet details, order history, consultation information, communication history and consent preferences.

How information may be used

Information may be used to communicate with you, support veterinary care, process orders, arrange collection or delivery, send reminders, provide product support, assist with customer service, manage consented marketing communication, understand website activity and support normal business administration.

Information protection

Client information is stored as securely as reasonably possible and should only be accessed by authorised team members or trusted service providers who require it to perform their work. Central Vet Midwater does not sell client personal information.

Your choices

You may ask for your details to be corrected or updated and may opt out of non-essential marketing communication. Necessary service, order and veterinary-care communication may still be sent where required to assist you or your pet.

Privacy questions may be sent to orders@centralvet.co.za.